Wednesday November 25 2009
Information Technology Central Services at the University of Michigan

ITCS Service Status

Incident Type: Scheduled Maintenance Scheduled Maintenance
Start Time: Sunday, October 11, 2009 4:00AM
Maintenance Completed: Sunday, October 11, 2009 5:30AM
Service(s) Affected: Telephones/VoiceMail
Server Name: Please see ITCS-Staff only.
Symptoms: All groups will revert back to thier default ACD group. No calls should be lost. Calls will be answered as ACD calls. Instead of a skillset calls.
Comments: Applying Microsoft and vendors software updates.

All is complete. All calls should be answered by a skillset.
Contact: umphone@umich.edu

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