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ITCS Service Status
| Incident Type: | Service Degradation |
| Start Time: | Thursday, October 8, 2009 5:16PM |
| Service Restored: | Friday, October 9, 2009 2:20PM |
| Service(s) Affected: | ITCS Exchange, Telephones/VoiceMail, Exchange Voicemail - Incoming Fax |
| Server Name: | Unified Messaging SIP Gateway |
| Symptoms: | Multiple reports of Exchange voice mail users that are not receiving incoming faxes via Exchange voice mail. Condition has been confirmed by operations staff as well. |
| Comments: | One of the Unified Messaging gateways will be rebooted at 5:30PM tonight in effort to correct this condition. There is a redundant gateway in production for failover purposes while the primary gateway is being rebooted. |
| Contact: | exchangevm-support@umich.edu |
