Wednesday November 25 2009
Information Technology Central Services at the University of Michigan

ITCS Service Status

Incident Type: Unscheduled Outage Unscheduled Outage
Start Time: Tuesday, November 3, 2009 8:46AM
Service Restored: Wednesday, November 4, 2009 7:45AM
Service(s) Affected: Various settings/services on Sites Windows Workstations
Symptoms: Users may notice several small problems on the Sites Windows Workstations today. The link to their IFS Home Directory is missing. Printing from Office applications and Acrobat may result in an error/crash. The default web page that loads in IE will result in a 404 Error. The "quick list" of applications in the Start Menu is missing. Use of Quicktime to view streaming video is affected.
Comments: Customers can use MFile (http://mfile.umich.edu) to access their IFS and MPrint (http://mprint.umich.edu) to print Office and PDF documents.

Update: When Word launches it displays a "Macro Security" warning. Click "Enable this content" and then click OK. If you do this when Word launches, it will allow printing via the regular Windows printing methods.

Update: We've learned that viewing of streaming video on Quicktime is disabled because of the Group Policy problems.
Contact: sites.pc@umich.edu

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